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Shipping policy
Shipping Information
1. Processing Time
Orders are typically processed within 1–2 business days. All products are carefully inspected and securely packaged before dispatch to ensure they arrive in perfect condition.
2. Shipping Methods & Estimated Delivery
Delivery times are estimates and may vary due to carrier delays, holidays, or customs processing.
Please note: for international shipping (EU, Canada, USA, Australia and rest of world), delivery times may vary due to customs clearance. We're unable to contact the courier on your behalf, but you can sign up for tracking updates directly through the courier's website once your order has dispatched.
| Destination | Shipping Method | Estimated Delivery Time |
|---|---|---|
| UK | Standard Shipping | 3–7 business days |
| UK | Express Shipping (optional) | 1–3 business days |
| EU | International Shipping | 5–10 business days |
| USA | International Shipping | 7–21 business days |
| Canada | International Shipping | 7–21 business days |
| Australia | International Shipping | 5–8 business days |
| Rest of World | International Shipping | 7–21 business days |
3. Shipping Prices
| Destination | Shipping Cost |
|---|---|
| UK | £3.50 |
| UK Express | £4.10 |
| UK (orders over £50) | Free shipping |
| EU | €13.50 Orders over €150: duties/tax fee charged upon arrival Orders under €150: duties/taxes included within purchase |
| United States | $11.47 — customs fees are covered in order |
| Canada / Rest of World | $13 — customs fee required upon arrival |
| Australia | $20 AUD |
International shipping rates are calculated at checkout based on destination and order weight.
4. Order Tracking
Once your order has been dispatched, you'll receive a confirmation email with a tracking number so you can monitor your delivery.
5. Packaging & Safety
All cosmetics are shipped in secure, protective packaging, and are sealed and handled in line with safety and hygiene guidelines.
6. UK — Lost or Damaged Orders
If your order is lost or arrives damaged, please contact us as soon as possible at cosmetics@jaydeen.co.uk. We'll work with you to investigate the issue and arrange a replacement where appropriate.
7. International — Lost Orders
All international orders are shipped via Royal Mail International, which transfers to your country's domestic mail provider for final delivery.
As a UK-based business, we're unable to contact your country's carrier directly on your behalf. If your tracking shows "delivered" but you haven't received your order, we recommend checking with neighbours, building management, and any safe locations your carrier may leave parcels, then contacting your domestic carrier directly:
- USA – USPS: https://www.usps.com/help/missing-mail.htm
- Canada, EU, Australia and elsewhere – your country's domestic mail provider
If we're unable to resolve a delivery issue directly with you, this doesn't affect your statutory consumer rights, which remain in place alongside this policy.
Jaydeen Sarah Cosmetics is not liable for parcels confirmed as delivered by the carrier but subsequently reported as missing, lost, or stolen.